Shipping and Warranty Policies
Read this before you order
Everything you need to know before your machine ships. Two minutes here makes delivery day easy.
Before you order
Measure your doorways
Confirm the machine fits through every door, hallway, and turn on the way to its final spot. Don't guess — use a measuring tape.
Note any stairs at checkout
Tell us if there are stairs at your location and how many. We can only carry machines up stairs within New York City. Everywhere else, delivery is to your driveway only.
Skip the card reader if you're buying an AI machine
AI coolers come with a built-in card reader, so there's no need to purchase one separately.
Expect a call from us
Before we process your order, we'll call you to review everything and make sure delivery goes smoothly. So don't stress too much.
If the machine doesn't fit, you still pay. We are not responsible if the machine can't fit through a door at your location. You remain responsible for full payment, and the machine will be left in your driveway.
Returns
Inside New York City
Orders delivered within the five boroughs of NYC — Manhattan, Brooklyn, Queens, the Bronx, and Staten Island — are eligible for returns.
Everywhere else
Every sale outside New York City is final. No returns.
Warranty
Every machine includes a 90-day warranty on parts. If something breaks, we'll deliver or mail the replacement part to you.
Labor is not covered — installation or repair labor is the customer's responsibility.
Shipping rates
Flat rates for traditional machines, by state.
Connecticut — $300 up to Fairfield County; $425 beyond.
New Jersey — $275 within 60 miles of our warehouse; $584 beyond.
*New York — this rate does not apply to New York City, Long Island, or Westchester County.
Shipping for AI machines AI machine shipping is quoted per order. We ship from multiple warehouses across the US, so we'll confirm your shipping cost and timing once availability is confirmed for your order.